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SHIPPING & DELIVERY POLICY
For Fresh Flowers/ Express Deliveries (Same Day Delivery)
1.    We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between & am to 7 pm on the given date.
2.    Order received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm.
3.    The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
4.    The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
5.    Delivery might happen through Non-JACK AND GILL outlet in case of some urgency or non-availability of particular product/JACK AND GILL Outlet in delivery location.
6.    We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
  •   Delivery not done due to wrong address.
  •   Recipient not available.
  •   Premises locked.
  •   Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  •   Recipient refused the products.
  •   Delivered the product at the Gate/ Reception/ Neighbor.
7.    Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
8.    No Deliveries on National Holidays.
9.    The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability."
10.    We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
11.    In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
12.    No change in instructions can be entertained before 3 working hours of the date of delivery and acknowledged by our Customer support team.
13.    Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
14.    In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.
15.    We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
16.    For non-perishable commodities, respective brand owners will be responsible for the quality of product.
17.    Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered.
18.    Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at info@JackandGill.com
19.    While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
20.    Courier and express product cannot be deliver together at same time.
21.    We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery.

 Hotel

  •   Full address of the hotel.
  •   Room No.
  •   Telephone number of the hotel.
  •   Name of Tour company, if applicable.

Hospital
  •   Full address of the hospital.
  •   Ward number or name.
o    Home address of recipient with phone number.
22.    If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
23.    If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
* For Midnight Deliveries
1.    Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date
2.    We deliver on Sundays
3.    The above product will be delivered only in the cities mentioned above.
4.    We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
o    Delivery not done due to wrong address.
o    Recipient not available.
o    Premises locked.
o    Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
o    Recipient refused the products.
o    Delivered the product at the Gate/ Reception/ Neighbor.
5.    Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
6.    No Deliveries on National Holidays.
7.    The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
8.    Orders received till 5 pm would be only accepted and will be expected to be delivered the same day.
9.    The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
10.    In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
11.    In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet next day in the same city , details of which is available with our customer support numbers.
12.    We will not entertain any complaint of any order beyond 2 (Two) days from the date of delivery of the order.
13.    Proof of delivery will be provided in case of any dispute in delivery.
* For Fix Time Delivery
Terms & Conditions for Fix Time Delivery:
1.    We cannot commit sharp/exact time for delivery.
2.    We require minimum of 3 hours as lead time.
3.    We deliver on Sundays also.
4.    The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
5.    No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day.
6.    We would attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
7.    Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location.
8.    The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
9.    Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
10.    In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.

* For International Delivery
Terms & Conditions for International Deliveries:
1.    Orders should be placed 48hrs prior to the delivery date.
2.    Timely deliveries are not committed. The deliveries would be done in between 10am to 6pm.
3.    No deliveries on Saturday's and Sunday's.
4.    For Countries in UAE, No deliveries on Friday.
5.    Delivery status will be available after 48 hours of delivery.
6.    ZIP Code and phone number of the recipient is a must.
7.    Order once placed cannot be cancelled.
8.    We will attempt delivery only once, in case the house is locked or recipient refusing flowers, we will consider the delivery done.
9.    Any change in address / message unless placed within 2 hours, cannot be attended too.
10.    In case the recipient is unavailable at the given address, we can leave the product at the doorstep / with a neighbor / leave a door tag /leave a voice message.
11.    Sometimes, the delivering outlet may substitute flowers, container or accessories, without notice, due to non-availability.
12.    We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery.
13.    Delivery delayed due to weather conditions, incorrect delivery address or act of terror is not cause for refund or replacement under any circumstances.
14.    International Delivery Products will not be delivered on Saturday & Sundays.

* For Remote Locations & Towns :
Terms & Conditions for Remote Locations & Towns:
1.    All the orders received by  4 pm would be delivered on Next Day.
2.    We deliver on Sundays also.
3.    The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
4.    No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day.
5.    We would attempt delivery of the items once. In case the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
6.    Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location.
7.    The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
8.    Delivery would be made between 10am to 9pm on all working days.
9.    No time commitment for the deliveries would be entertained.
10.    Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.

* For Courier Products
1.    Orders will be delivered within 3-4 working days.
2.    The above products will delivered through Blue Dart or First Flight Courier.
3.    The above product will be delivered all over India.
4.    No Deliveries on National Holidays and Sundays.
5.    Courier and express product cannot be deliver together at same time.
6.    We cannot commit exact date of delivery for courier products. Courier product will reach in advance/late within 3-5 days as per date of delivery.
General Disclaimers:
1.    Jack and Gill retains the right to refuse any order unconditionally.
2.    All claims are subject to the jurisdiction of Court of Chandigarh, India only.
3.    If Jack and Gill is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
4.    Jack and Gill has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, JACK AND GILL or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
5.    Genunity of information & interest of making payments:
a.    The customer promises that the information provided to Jack and Gill is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
b.    The customer agrees to defend indemnity & hold Jack and Gill and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them . Jack and Gill  may modify this agreement from time to time without giving any prior information.
           
DELIVERY LOCATIONS:
Agra Ahmedabad Ambala Amritsar Bangalore Baroda Bhopal Calcutta
Chandigarh Chennai Delhi Faridabad Ghaziabad Gurgaon Gwalior Hoshiarpur
Hyderabad Indore Jabalpur Jaipur Jalandhar Jammu Kanpur Kolkata
Lucknow Ludhiana Mohali Mumbai Nagpur Noida Panchkula Patiala
Pune Rajkot Shimla Siliguri Surat Thiruvananthapuram Trivandrum Vijayawada
Visakhapatnam Vizag Zirakpur
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Send Flowers, Cakes & Combo Gifts Across India.

When you send someone a gift, it is not something materialistic that you are sending, infact it is the love which you intend to pass on to someone else. This is why, we here, at Jack and Gill not only deliver your requested gifts but also the sentiments attached to that gift when you send it.

Special days are not the ones which are advertised, days can be made special by little effort from your side. We help you send gifts, cakes and flowers all across India be it any occasion, festival or day. You can send gifts to any place in India without any useless effort. We have the provision for same day delivery which a very few of our kind offer.

Send gifts to your loved ones in any of these cities: Agra Ambala Amritsar Bangalore Calcutta Chandigarh Chennai Gurgaon Hoshiarpur Hyderabad Jaipur Jallandhar Lucknow Ludhiana Mohali Mumbai New Delhi Noida Panchkula Patiala Pune Shimla Surat Zirakpur

We have a variety of gifts for all occasions be it Birthday, Valentine’s day, Mother’s day, Anniversary, Christmas or Raksha bandhan. Send cakes, flowers, chocolates and sweets to your dear ones and make them feel special. Love needs no boundaries and this is the day to express your love to someone special, then what you are waiting for, order a gift today.

Carnations, Gerbera, Roses, we deliver fresh flowers at door steps and make your day special. Flowers, as everyone knows, are the best way to articulate the feelings of love and friendship. You will not have to repent over your decision; just give us a chance to serve you and make your day special.

The most exceptional way to say you care to your loved ones. You can select from a wide range of gifts and get them delivered anywhere in India. Be it any occasion we have gifts and flowers for all occasions and days. If its valentine and you want your loved one to know how much you adore them, select from our valentine day collections and get it delivered.

Similarly on Mother’s day make you mom feel special and loved, order for her a mother’s day special gift. There need not be a special occasion you can make everyday special by sending ‘I love you’ gifts to your friends and lovers.

If you yourself do not have the time to make everyday special for a near one, then give us the opportunity to do so. You will be pleased with our service and our way of delivering your love. We understand that your time is precious and so is your love for someone. This is why we make sure we deliver your gifts with the same warmth and love as they hold.

Gifts are things which can bring a smile on everyone’s face from toddlers to oldies. Gifts like flowers, cakes, chocolates and teddy bears are gifts of all times. And we promise to deliver them with utmost care and perfection to whatever place you want.

Make any day an excuse to spread love among your near and dear ones. Order a gift of your choice and be the reason behind someone’s smile. Our highly reasonable gifts for all occasions will leave you enthralled at the beauty and affordability of the products.

Who in the world does not want to celebrate February 14, Valentine’s Day? Valentine’s Day is a day of love. This is the day when you can tell someone how much they are loved and cared for. So when so deep is your love for someone and so explicit are your feelings, then why not spread the word of love with something special. We have a series of gifts for Valentine’s Day with special combos too.

Birthdays are days when everyone has the right to feel special and loved. Falling only once in a year, Birthday’s have to be made noteworthy in one way or the other. Even though birth is a matter of second yet it is a unique one. So make birthdays special and memorable by gifting cakes and flowers to loved ones.

Thank your parents for all that they have done for you. It is often said that when a mother gives birth to a child she saves his memories in her tear ducts. So Anniversary is the time when you can convey your heartfelt wishes to them and wish them a great life ahead. This anniversary, thank your parents for all the sacrifices they have made for you, for all the love and care they have endowed you with.

Mother’s day is the time when you can express the love you have for your mom. Thank her for all the sleepless nights and the tears she had when you first smiled at her. Nothing in this world can surpass the love of a mother for her child. Your mom is the most special person in your life and this is the time when you can show her your feelings and your gratitude towards her.

So do not miss this chance to give away all that your have in store for her. Send her an exclusive mother’s day gift and make her smile and forget all the miseries of life.

You share the cutest relation with your brother, so why miss the chance to memorize those moments you spent missing each other when you were alone. You cannot give away with the feeling of love and now that you have the chance to show what you feel then why miss it. This Raksha Bandhan make sure you do not let go of anything and send your brother/ sister something that reminds them of all the childhood love you shared.

Today you may not have the time to sit back for hours and talk, sharing each and every speck of life. But there are times when you can actually put forth your feelings and show someone how special they are to you. Do not miss this opportunity and do not even wait for one. Time does not wait for anyone so before it flies capture all the little moments you can and save them deep inside your heart so that you cherish them at times.